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Sr. Business Systems Analyst

Hawkins Point Partners is seeking a Business Systems Analyst who will be a Transit Applications Team member supporting the HEAT Software Service Management upgrade for our Boston based client. The Analyst will be working with business users as well as the applications team. Candidate will be expected to build subject matter expertise in the users’ field and with the HEAT application.

Duties and Responsibilities include but are not limited to:

  1. Meet with internal customers/users; learn and understand their processes, workflows and business needs
  2. Succinctly write workflow descriptions, business needs and translate to software requirements
  3. Identify gaps during the business requirements phase
  4. Define report specifications
  5. Alert Project Manager of scope creep that may impact the project
  6. Write and execute unit/functional test cases
  7. Maintain project documentation
  8. Hands-on technical tasks assisting the upgrade development/configuration team
  9. Produce training manuals and provide user training
  10. Other tasks as necessary to move the project forward
  11. Analyst will be expected to travel to multiple client sites with team members as necessary for these duties. 
  12. Candidate will be expected to adhere to core hours, report work accomplished, and finish assigned tasks in a timely manner

Minimum Requirements Include:

  • Three to five (3+) years systems analyst experience
  • Three to five (3+) years application and report creation experience
  • Technical skills including SSRS, Crystal Reports or other reporting tool
  • Working knowledge of SQL and database concepts
  • CRM experience
  • A Bachelor’s degree in a science, technical or business field
  • Strong analytical skills
  • Ability to easily work with all people regardless of role/title
  • Ability to think and question people across the organization to minimize requirement gaps
  • Ability to help bring people together to a common understanding and agreementAbility to accept constructive criticismProven ability to write
  • Proficient at problem identification and resolution, and defining and managing business requirements.
  • Experience producing various work products throughout the analysis and design phases of a project.
  • Ability and motivation to learn
  • Ability to handle shifting priorities
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